In the light of authentic numbers
Ratings
The numbers speak for themselves
376 reviews
Real opinions, from real people
Text evaluations
87.2% of our guests recommend our hotel
Matteo T. | 2025-03
Nice building, but the service is horrible
The hotel is built well, and the spa is a nice addition, however the staff does not make you feel welcome. They have an impatient youth hostel vibe which is supported by the buffet dinner. The taste of the food was ok, but what really brothered my is that it was cold. We paid for an upgraded room, which on arrival had two sperate beds, while we specifically requested a double bed, the room we got as a replacement was bigger but very cold. Since there is only heating through the air conditioning system the floor remained cold. The room was not cleaned during our stay. After we left, we realized that we had left the ring I handmade for my girlfriend in the room. We tried to call and send emails but no response.
Respond of the hotel:
Dear Mr. Theuer, We sincerely apologize for the inconveniences you experienced during your stay with us. Thank you for sharing your feedback, as it helps us improve our services. We are sorry to hear that you did not feel welcomed and that the dining experience and room temperature did not meet your expectations. Your feedback is important to us, and we are committed to taking steps to prevent similar situations in the future. Regarding the handling of your phone call and emails, we regret to inform you that we did not receive your inquiry via email, and upon checking our records, we found only one missed call, which I returned today. Please do not hesitate to reach out with any further questions or information you would like to share. Thank you once again for your understanding, and we hope to have the opportunity to welcome you back in the future. Sincerely, Mrs. Bianka Sarudfalvi Front Office Manager
